Service Portal is your new digital service channel.

Select “Contact ADP” icon, underneath your Account icon in the top right of the page.

Yes.

The phone button in Service Portal will pull up the phone numbers for your dedicated team.

Enter key words of a topic or case number to find helpful case status or procedure-based information about your search. Relevant information that’s inside articles, will be listed for you to select and find answers.

No, Service Portal is our newest enhancement to your service experience.

In Service Portal, you can create a case, view your cases, search for self-help answers, find your designated representatives contact information, utilize the chat feature to connect with our support Associates, and more.

In Service Portal, you are able to add another WFN admin, as a collaborator to your case. They will be able to view case status, comments, files, as well as add comments and files too.

In Service Portal, you will only be able to access the cases that you have created, not the cases of others in your organization.

It sure can! Service Portal is your new, convenient way to get answers and support to create and manage your cases, as well as quick How To guides. You can even utilize the chat feature to connect with our support Associates. However, if you need to, you’re still able to call your assigned representative for support.

Call in to the toll-free number as you would for any other tech support.